Shipping Information

We aim to create an enjoyable online shopping experience. Our Shipping and Returns policies are designed with peace in mind so we can get your order to you as quickly as possible and make returns stress free.

 

1. Shipping Fee:

-We offer 2 types of shipping fee:

• Standard Registered shipping  is free for all Wedding Dresses, Evening Dresses.
• Flat rate standard shipping fee: AUD $7.95 for all of other products.

No matter how many products you purchased.


-Both services only apply for shipping within Australia and require a signature on delivery.

-You will receive a delivery confirmation email with tracking number as soon as your order is dispatched.


2. Payment Methods:

Our prices are shown in Australian dollars (AUD)

We accept Bank Transfer, PayPal, Visa and Mastercard credit cards as the payment methods.

- Bank Transfer: you will see our Bank Account detail at checkout

- Paypal: with or without PayPal account

you can choose to pay with your Paypal account

Or pay by Visa, Master Credit cards via Paypal at check out

 

3. Shipping Information

• Packages are generally dispatched within 2 days Monday to Friday after receipt of full payment, address confirmation and availabilities of our products.

• This is a door to door service, all orders are shipped by either Australia Post or Officeworks Mailman with internet tracking number and signature.

• We will not delivery to PO Box or unclear address.

• If you wish to delivery to a different address or work address, make sure someone will be there to sign for receiving the parcel.

• In situations where nobody is available to sign for the parcel a card will be left at the address with the details of the nearest Post Office where the parcel will be left to collect at your convenience (when collecting please provide the card left by the driver and adequate id)

• Please note we only ship within Australia. If you live outside Australia and wish to place an order please contact us by email at s.line.customerservice@gmail.com before placing your order and we will provide you with an estimated cost for delivery to your selected country.

• If we are unable to fulfill your order for some reason, you will be notified within 2 business days.

• You will receive a delivery confirmation email with tracking number as soon as your order is dispatched.

• Delivery times vary according to your location, usually between 2 to 10 business days
 

*The delivery times are only estimates and based on Australia Post and Officeworks Mailman. Under no circumstance do we guarantee the above time frames, as sometimes, unforeseen circumstance may arise which can delay your order.
*Please note that all delivery times will be affected during public holiday as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

 

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